Udemy Reviews (2026): Pros, Cons & Real Use Cases

Many reviewers express frustration with Udemy's customer support, citing unhelpful AI chatbots, difficulty reaching human representatives, and slow or nonexistent responses to inquiries. Some users report going in circles with support and receiving copy-pasted responses that don't address their specific issues, as one reviewer stated, "Terrible experience with customer support. Not only they didn't care to send a real person when I requested to talk to someone bit they sent over and over the same copy paste email back, literally and figuratively."

Numerous reviewers complain about Udemy's refund policy, stating that their refund requests were denied despite being within the 30-day window. Some users report that they were deemed to have watched "too much" of the course, even after only viewing a small portion, while others were offered course credit instead of a full refund. One reviewer stated, "Like the others, a 30 day refund was promised if the course was not satisfactory. I requested a refund within the hour of purchasing it. I was given credit for another course. No option of getting my money back."

Several reviewers mention that many courses on Udemy contain outdated information, making them less valuable for learning current skills. Some users express frustration that it's not always clear when a course was last updated before enrolling. As one user noted, "Many of the courses currently on offer are outdated. With some courses, it's not clear until after you've enrolled how long it's been since a course was posted or updated. This lack of transparency is frustrating."

Some reviewers report experiencing technical issues with the Udemy platform, such as videos not playing correctly, website crashes, and difficulty accessing purchased courses. These technical problems can disrupt the learning experience and cause frustration. One reviewer stated, "I keep having issues watching the videos. Some play ok, while others in the same module don't play."

Despite the negative feedback, many reviewers report positive learning experiences with Udemy, highlighting the platform's wide range of courses and helpful instructors. These users found the courses to be informative, practical, and beneficial for developing new skills. One reviewer shared, "I don’t know if it is true for others, but this online education platform gave what others couldn’t- real job skills, which helped me to apply for my dream job."

Reviewers frequently mention that the quality of courses on Udemy varies significantly, depending on the instructor and the specific course material. Some courses are praised for being well-structured and informative, while others are criticized for being superficial or lacking depth. As one reviewer noted, "The selection of courses is absolutely a mixed bag, and you have to put in some serious effort to research the courses you want before you commit to purchasing them."